You have no items in your shopping cart.
Customer Service
We're relatively certain you came to our site to buy natural soaps. Or, perhaps you have some natural soap questions. We're here to help with our soap answers!- Shipping & Delivery, and Gift Packaging
- Privacy
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- A Note to our New Customers
- Disclaimer
- Shipping & Delivery
- We ship our all-natural handmade soap and bath products using USPS, UPS and FedEx, to US and US Territory addresses only. Unfortunately, WE DO NOT SHIP TO P.O.'s and A.P.O's. Depending on the shipping option you choose, your natural soaps should arrive within 7 business days of order. Gift basket packaging is available for $5.00. Please click on "GIFT BASKETS" on the home page navigation bar, choose the gift packaging option, and your product will be packaged with our signature all natural box, degradable cellulose wrap, and seasonal fabric bow.
- Privacy
- We absolutely despise junk mail and spam, and promise that if you don't send us any, we won't send you any! The Natural Bar Soap Company never ever ever sells, shares or loans any of our customer information to anyone. We value your confidence and trust too much to do that to you!
- Returns & Replacements
- We want you to love your new natural bar soaps! But, if you don't, simply return the unused product within 30 days in its original packaging, with its original invoice, and a note letting us know why you are sending it back, and we will refund your purchase price, using the payment method you used for the purchase. Let us know, too, if you would like to select a replacement. We will be happy to process the exchange. Unfortunately, we cannot refund shipping costs.
- Ordering
- Please be sure your natural soap order is complete and accurate before you enter your payment information. Items cannot be added or deleted once the order is processed. To order additional items, simply complete a new order. Additional shipping charges may apply. Cancellations will incur a 20% restocking fee, and that amount will be deducted from your return.
- Payment, Pricing & Promotions
- The Natural Bar Soap Company accepts cards bearing the VISA or Master Card logo. This includes debit cards and corporate cards. We also offer Google Checkout for those who have, or wish to open a Google account. Our 5.5 oz. natural soap bars are larger than most of our competitors' bars, but offered at similar or lower pricing, representing more value for the money. We hope you'll agree! Occasionally, we offer promotions and discount codes, which are offered on our facebook page. If you are on Facebook, Like us! You can find us by searching for The Natural Bar Soap Company. For our natural soap friends living close enough to our facility to pick up their orders, please enter PICKUP in the code box at checkout. This will generate a credit towards any applied shipping costs.
- Viewing Orders
- To view your natural soap order, click on "My Cart." We suggest you print a copy of your soap order for your records.
- Updating Account Information
- Please provide us with accurate shipping information. This will ensure your natural soaps ship as quickly and inexpensively as possible.
- A Note to our New Customers
- The Natural Bar Soap Company's hand made natural soaps are created with cosmetic-approved, natural soap ingredients that do not commonly cause allergic reactions in most people. However, all skin is different. You may wish to perform a patch test before using our natural soap products. To do this, choose a small patch of skin, and wash it as you normally would, using your new product. Wait 24 hours. If redness or irritation develops, please discontinue use, and consult with a health care provider. If your skin is sensitive to any of the ingredients found in our natural soaps, please do not use them.
- Disclaimer
- The information contained on our website, and the products we sell are not intended to diagnose, cure or treat medical conditions, or to substitute for the advice and/or care of a health care professional. If you are unsure about using our products on your skin, please consult with your health care professional.
