Customer Service
Commitment to Cruelty Free Quality
The Natural Bar Soap Company abhors the practice of testing bath products on animals, and can assure you that we Do Not Test our Products on Animals, nor do we test our raw ingredients on animals. Instead, we choose to "test" our products on friends and family before offering them to the public. We feel that not only do humans give much more useful feedback, but their services are provided without coercion, force, or even payment. Nothing gets sold on our site that hasn't passed their stringent standards.
Green Business
We choose Certified Sustainable Organic Palm Oil for our natural soaps. We use eco-friendly packaging, including 100% post-consumer recycled paper shred and recycled cardboard gift boxes and shipping boxes. The bags used to wrap our gift boxes are completely biodegradable, and made from wood cellulose. The bags we provide at shows are made not only with 100% recycled plastic but also have a bio-additive that allows them to degrade quickly and naturally. We recycle all packaging material that accompanies our raw materials. Our labels are printed on recycled paper.
Shipping & Delivery
With our Steampunk-inspired dirigible still in its development stage, and our pedal-powered flying machine in the shop, we must rely on the United States Post Office and their Priority Mail Shipping Services to ship your natural soap order. They assure us they can deliver your package within 7 business days (not including weekends, of course). Due to the costly nature of transatlantic flight, we regret that we are unable to fulfill international orders at this time. For our patrons living within reasonable driving distances of our soap making factory, we invite you to use code PICKUP in the code box at checkout. For this, you will receive an immediate credit equal to our nominal shipping rate. You will be contacted shortly thereafter to arrange the pickup details.
Privacy & Security
In this age of cybercrime and rampant spam attacks, we give you our word that we will not share, lend, give, sell or otherwise distribute your personal information to anyone, at any time, for any reason. This includes, but is not limited to your address (physical and cyber), phone numbers, order history, and credit card information.
Returns & Replacements
If you find yourself in the unfortunate position of having received an item that falls short of your expectatations (no matter how lofty they may have been), you may return it to us, in its original UNOPENED packaging, for a refund, replacement or alternate item, within 30 days of the original order date. Please include the original invoice, along with a note detailing the reason for your return, and your preferences concerning the action you would like taken. We regret that we are unable to refund shipping costs. Due to health/sanitary concerns, we are unable to return any items that have been opened or used in any way.
Ordering
Through the wonders of mechanical technology, The Natural Bar Soap Company makes its amazing handmade soap products available to anyone possessing a computer engine with access to the world wide web. It cannot be any more simple than this! Simply peruse our electronic catalog, select the soaps, lotions and lip balms you wish to delight your skin with, and proceed to checkout. Be mindful of providing us with accurate names, addresses and contact information so that your order may arrive as quickly as possible. Errors will cause delays! Orders cannot be changed once submitted through the technological gateway, so be sure to give yourself ample time and order only when you are sure you are pleased with your selections. If you wish to order additional items, you must complete a new order. Cancellations of submitted orders will incur a 20% handling ("nuissance") fee, which will be deducted from your refund amount.
Wholesale Opportunities
Retailers interested in offering our handmade soaps to their customers can contact us or use this link to get further information concerning our program. We do require you to fax a copy of your reseller/tax ID certificate, as well as register with our company.
Custom Handmade Soap
Custom Handmade Soap makes wonderful, useful and unique shower favors, wedding favors, party favors and gifts. If you are interested in custom handmade soap, please contact us! Choose from full size bars, 2 x 2 squares, 2" circles, and more. The soaps can be cut in many thicknesses. Choose from any of our scents and colors, or request something different. We can imprint your soap with custom designs, make custom labels to coordinate with your theme and/or invitations, and more! We welcome custom orders, and are happy to give references from satisfied customers.
Product, Payment & Promotions
Our generously sized natural bar soaps surpass in size all those hitherto classified as "natural soap bars," and weigh approximately 6 ounces when they are first cut, and cure to approximately 5.5 oz. Some variation does occur, however, due to the handcrafted nature of our handmade soap. Please understand they we do our very best to be consistent, but we are not machines, and therefore, cannot be as exacting as our mass-producing counterparts. This is part of the beauty of a handmade natural soap! Many of our natural soap competitors make quite boring soap, often in much smaller sizes, and charge higher amounts, while you get an artistically rendered piece of practical beauty for less. We feel that our soaps represent the highest quality, and design. We are pleased to accept cards bearing the VISA or MasterCard logo, Google Checkout (for those fortunate enough to have accounts, or those wishing to open one), and PayPal. If you experience any difficulties whatsoever with our ordering procedures, please do not hesitate to contact us: erin@barsoapnatural.com
New Customers, Skin Sensitivities
The Natural Bar Soap Company handcrafts our natural soaps and bath products using ingredients that are generally regarded as safe, and which do not normally cause allergic reactions in most people. However, all skin is different, and your skin may not react to an ingredient in the same way that someone else's skin may. For this reason, it is recommended that a patch test be performed any time you use a body product for the first time. To do so, simply apply the product to a small patch of skin (the inside of an elbow is perfect). If you are testing a soap product, wash the area the same way that you normally would, using the new soap. Wait 24 hours. If you notice redness or irritation you should discontinue use of the product, and consult with a health care professional if necessary. If you are allergic or sensitive to any of the ingredients in our soaps, please do not use them.
Disclaimer/Legal
The information contained in and the products sold on our website are not intended to cure, treat or diagnose disease, and are not intended to substitute for the advice and/or care of a health care professional. If you are unsure about using our products on your skin, please consult with your health care professional.
